Privacy & Policy

Welcome to Smardt! Smardt Chiller Group ("we," "us," or "our") is committed to protecting your privacy. This Privacy Policy describes how we collect, use, store, share, and protect your personal information when you visit our website, use our services, or interact with us.

By accessing or using our website and services, you consent to the data practices described in this Privacy Policy. If you do not agree with the terms of this policy, please do not use our website or services.

We collect several types of information from and about users of our website and services, including:

Information You Provide directly to us:

• Contact Information: Name, email address, mailing address, and phone number when you submit inquiry forms, request quotes, or register for training.
• Account Credentials: Usernames and passwords used to access client-specific portals.
• Professional Information: Company name, job title, and industry profile.
• Correspondence: Content of your messages, emails, or phone calls when you contact support.

Information We Collect Automatically:

• Usage Data: Details of your visits to our website, pages viewed, time spent, and links clicked.
• Device Information: IP address, operating system, browser type, geographical location, and device identifiers.
• Cookies Data: Information gathered via cookies and other tracking technologies.

We use the information we collect for various business and commercial purposes, including to:

• Provide, maintain, personalize, and improve our website and services.
• Process inquiries, deliver quotes, and respond to customer support requests.
• Send technical notices, updates, security alerts, and administrative messages.
• Communicate about products, services, promotions, webinars, and educational material.
• Monitor website traffic, analyze trends, and audit user interaction.
• Detect, prevent, and address technical issues, fraud, or illegal activities.

We do not sell, trade, or rent your personal information to third parties. We may share your information with:

• Affiliates & Subsidiaries: Member companies within the Smardt Chiller Group to streamline operations and service delivery.
• Service Providers: Authorized vendors, hosting partners, and consultants who perform services on our behalf under strict confidentiality agreements.
• Channel Partners: Representatives and distributors who assist in processing local product inquiries and service delivery.
• Legal Compliance: Public or governmental authorities if required to do so by law, or to protect the safety, rights, and property of Smardt.

We implement a variety of security measures, including physical, administrative, and technical controls, to maintain the safety of your personal information. These measures include:

Encryption Controls

All data transmitted between browsers and servers is encrypted using Secure Socket Layer (SSL/TLS) technology.

Access Restrictions

Access to personal data is restricted to authorized personnel who require it for operational duties.

Security Audits

Regular system checks, vulnerability scans, and security reviews are performed to guard against data leaks.

Safe Data Storage

User credentials and sensitive profiles are stored in encrypted form in access-controlled environments.

While we strive to protect your personal data, no method of transmission over the Internet or method of electronic storage is 100% secure. Therefore, we cannot guarantee absolute security.

We will retain your personal information only for as long as is necessary for the purposes set out in this Privacy Policy, or as required by legal, regulatory, tax, or accounting requirements.

When we have no ongoing legitimate business need to process your personal information, we will either delete or anonymize it.

Depending on your geographical location (e.g., European Union under GDPR, or California under CCPA), you may have certain rights regarding your personal information, including:

Right to Access

The right to obtain information regarding our processing of your personal data and to request a copy of the data.

Right to Correction

The right to request rectification of inaccurate or incomplete personal information.

Right to Deletion

The right to request the erasure of your personal data, subject to certain legal limits.

Right to Object

The right to object to or request restrictions on the processing of your personal data.

Right to Withdraw Consent

If we rely on consent to process your data, you can withdraw it at any time.

To exercise any of these rights, please contact our data privacy officer at info@smardt.com.

We use cookies, web beacons, and similar tracking technologies to track website usage, compile report statistics, and improve user experiences.

Essential Cookies:

Necessary for the website to function, such as maintaining session states and portal access.

Performance & Analytics:

Help us analyze website traffic and user patterns to enhance layout flow and documentation accessibility.

You can choose to disable cookies through your individual browser settings. However, doing so may disable or impact some features of our website.

Smardt is a global corporation with servers and affiliates located worldwide. Your information may be transferred to, and maintained on, computers located outside of your state, province, or country, where privacy laws may differ from those in your jurisdiction.

If you are located outside the United States and choose to provide information to us, please note that we transfer the data, including personal information, to the United States and process it there.

Our website and services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children under 18. If we learn we have collected personal data from a child under 12, we will delete that information immediately.

Our website may contain links to external sites that are not operated by us. If you click on a third-party link, you will be directed to that third party's site. We strongly advise you to review the Privacy Policy of every site you visit.

We have no control over, and assume no responsibility for, the content, privacy policies, or practices of any third-party sites or services.

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the last updated date. You are advised to review this Privacy Policy periodically for any changes.

Smardt conforms to legal regulations in all of our target markets. We actively review updates to privacy law standards to ensure consistent safety across borders.

GDPR Policy

Aligned with General Data Protection Regulation requirements.

CCPA/CPRA

Protects California consumers' data access rights.

If you have any questions, comments, or concerns about this Privacy Policy, please contact us at: